At Enviaya-Express Gift Shop, your happiness matters to us. Every gift you order is carefully packaged with love and care. However, if you’re not fully satisfied with your purchase, our Refund & Return Policy ensures a smooth and fair process.
🔁 Returns & Exchanges
You may return or exchange items within 7 days of purchase or delivery if:
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The item is unused, unopened, and in its original condition.
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It is returned in its original packaging with tags intact.
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You provide a valid receipt or proof of purchase.
🚫 Non-Returnable Items
To maintain quality and hygiene, the following items cannot be returned or refunded:
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Personalized/customized gifts (engraved, printed, or tailored items).
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Perishable products (cakes, flowers, chocolates, food hampers).
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Sale, clearance, or promotional items (unless defective).
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Items showing signs of use, damage, or tampering after delivery.
💵 Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds are processed within 5–7 business days.
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Refunds are issued via the original payment method or as store credit (based on your preference).
🚚 Return Shipping
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Customers are responsible for return delivery/shipping costs unless the item is defective or the wrong product was delivered.
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If the error was caused by Enviaya-Express Gift Shop, we will cover the cost and provide a replacement or full refund.
🕒 Processing Time
Refunds and exchanges are completed within 7 working days after receiving and inspecting the returned product.
📞 Contact Us for Returns
For return or refund requests, please contact us:
📧 Email: [email protected]
📞 Phone/WhatsApp: 08039818104
📍 Address:
18, PAUL ADAMS ROAD, KUBWA, ABUJA,